Shipping Methods & Delivery Times
All orders placed will be dispatched from the designated warehouse within 2-3 business days. In sale periods, please allow up to 4-5 business days for dispatch.
You will receive a confirmation e-mail after placing an order. Once shipped, you'll receive a second email/notification giving your tracking number.
Wanna know how to track your order? SIMPLE! The bottom of www.eco-lights.org, you will see a section, "Track Your Order". Click and paste in your tracking number, this will let you know where you parcel is located at.
Shipping Time Frames:
- United States: 5-12 Business Days
- Canada: 5-12 Business Days
- Europe: 5-12 Business Days
- United Kingdom: 5-12 Business Days
- Australia: 5-12 Business Days
- Rest Of World: 7-15 Business Days
Due to additional health measures taken by our fulfillment partners as a result of COVID-19, delivery may be affected. Deliveries could take an extra 2-4 business days. Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.
Eco-Lights™ is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, Eco-Lights™ won’t be able to send you another parcel or make a refund.
Delays in delivery caused by any major force incidents, such as natural disasters, bad weather, and/or war. Also any un-insured order that is lost or stolen. Also other delays caused in circumstances that are outside of our control.
Eco-Lights™ not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.
All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.